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Delivery Information

Process your order and Packaging:
We use safe and fast shipping methods to ensure that your goods arrived on time and in good condition. We first test all the electronic parts in your order, then we will use well-protected and good fit packagings to avoid damage of any single product during transportation with relatively low shipping cost. Our packaging & technical staffs are well-trained for this.

We TEST our products before we ship them out!
We DO COMBINE shipping to save your cost on bulk orders and we ship WORLDWIDE too! 

Please Notes countries/destination state below are not provide free shipping--Please contact Hop Wo sales team:Aaland Island/Afghanistan/Albania/Algeria/Angola/Anguilla/Antigua and Barbuda/Argentina /Aruba/Bahamas/Barbados/Belarus/Belize/Benin/Bolivia/Bosnia and Herzegovina/Botswana /Bulgaria/Burkina Faso/Burundi/Cameroon/Cape Verde/Central Africa Republic/Chad/Chile /Colombia /Cook Island/Costa Rica/Cote D'Ivoire/Croatia/Czech Republic/Djibouti /Dominica/Dominica Republic/East Timor/Ecuador/El Salvador/Equatorial Guinea/Eritrea /Ethiopia/Faroe Island/French Guiana/Gabon/Gambia/Georgia/Ghana/Gibraltar/Greenland /Grenada/Guadeloupe/Guam/Guatemala/Guinea/Guinea-Bissau/Guyana/Haiti/Haiti/Honduras /Jamaica/Kazakhstan/Kenya/Kiribati/Latvia/Lebanon/Lesotho/Liberia/Libyan Arab /Jamahiriya/Lithuania/Madagascar/Malawi/Mali/Malta/Marshall Islands/Martinique/Mauritania /Mauritius/Micronesia, Federated State/Montenegro/Montserrat/Mozambique/Namibia/New-Caledonia/Nicaragua/Niger/Norfolk Island/Palau/Panama/Papua New Guinea /Paraguarí/Reunion/Rwanda/Samoa/San Marino/Sao Tome and Principe/Senegal/Serbia /Seychelles/Sierra Leone/Slovak Republic/South Africa/Suriname/Swaziland/Tajikistan/Tanzania, United Republic of/Togo/Tonga/Trinidad and Tobago/Turks and Caicos Islands/Tuvalu/Uganda/Ukraine/Uruguay/Venezuela/ Virgin Island(U.S)/ Yemen/Zambia/Zimbabwe.


Shipping Methods:

EMS SpeedPost: Fast, Medium price and safe, average 2-6 days.
This express mail delivery service is provided by the Hong Kong Post, the SpeedPost shipments will be sent overnight by air cargo to the destination countries and carry to you via the local post offices and couriers. Your orders usually take only around 1 to 5 days to reach your door safely. Online tracking facilities (tracking numbers: EExxxxxxxxHK) are available on the websites of Hong Kong Post and most of the international post offices. The maximum weight allowed for air parcel is 30KG in general for all locations. 
[SpeedPost Delivery Standards]

Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. Hop Wo Enterprise Limited does not offer any guarantee on the shipping lead times listed. Although the HOP WO ENTERPRISE LIMITED team always proactively assists you to resolve the shipping problems, it is your responsibility to make sure the product(s) you ordered comply with your local laws and regulations, please email us before you place the order if you have any question. You also responsible to contact your local postoffice or customs to retrieve the parcel if there is any problem happened. Stamp Duties, import taxes and any other extra charge will be paid by the recipient. The shipping cost is non-refundable once the item(s) has been sent out.

Processing Time:
Order Process: 1-3 days.

Partially Shipped Order
HOP WO ENTERPRISE LIMITED always ship faster and more flexible than others. To let you receive the items as fast as possible, sometimes we will first ship out all the available products in your order to you. And once your remaining item becomes available, we will ship it out to you (with airmail) at no extra shipping cost. You can enjoy flying without any interruption. 

Return and Refund Policies:
We take full confidence for the quality of our products. We just want to make the return procedures simple for the convenience of our valued customers. If it is proved to be factory defect or damage via postal, please contact us at mkt03@hopwoentltd.com.hk within
60 days after the item(s) arrived and we will take appropriate actions to tackle the problem including sending it back to the factory for warranty repair. The customer must contact Hop Wo Enterprise Ltd to obtain a return authorization before sending any products back otherwise we will accept no responsibility for the returned items. The manufacturers will have the final decision on the validity of the warranty. Customer will bare the shipping cost of returning the defected item(s), and HOP WO ENTERPRISE LIMITED will bare the shipping cost of sending back the replacement item(s). In many cases, we simply ship out the replacement item(s) in your next order without the need for you to return the defective item.We will work with our customers with all issues to an acceptable resolution. We reserve the right to repair, replace or refund at our discretion. You must return an item in the same condition as it was received- Accessories such as cords, manual etc. must also included, and must be well packed, any damages occurring during return are not the responsibility of Hop Wo Enterprise Ltd. It is at the discretion of Hop Wo Enterprise Ltd to accept returns based on our inspection of returned goods. A restocking fee of 20% applies to any goods that are returned for refund if you just change your mind. Payment being done on internet, if purchaser cancel the transaction before item ship out, 5% services fee of the transaction applies to any payment. Hop Wo Enterprise Limited reserve the right of final decision in return and refund.

 

Return Address:

Hop Wo Enterprise Limited

BLOCK K, 10/F., WAH LIK INDUSTRIAL CENTRE,

459-469 CASTLE PEAK ROAD, TSUEN WAN

N.T. HONG KONG.